We Welcome You at the Hotel Porta Faenza

in the Heart of Florence

Customer reviews

These are the reviews of our guests about our hotel:

Excellent

Wonderful hotel, lovely staff and great location- close to the train station and all major sights.
Hotel guest
15-Jul-2018

Excellent

Thank you Hotel PortaFaenza for making our stay in Florence perfect!!
Diana Salas
12-Jul-2018

Excellent

Stayed just one night upon our arrival from the US and were extremely happy with our choice. The room was immaculate and staff friendly and helpful. Easy walk from train station and to restaurants. Would highly recommend.
Hotel guest
30-Jun-2018

Very good

Really nice and great location.
Hotel guest
4-Jun-2018

Very good

Breakfast could be better.Food was not sufficient available.Too busy?
Hotel guest
6-May-2018

Hotel response

Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! Regarding the breakfast we are sorry that You found it poor, we have a buffet with milk, coffee, various types of juices, some types of cakees, different kind of fresh croissants, butter, jams, honey, chocolate, rusks,some kind of cookies, toasts, various types of cereals, yogurts, fruit salad, fresh fruit, canned fruit, eggs, tomatos and mozzarellas, sandwiches stuffed,various cuts of slices, cheese, fresh bread, one person is at disposal for cappuccino and caffe' espresso, and for replenish the buffet. We really hope to see you again in Florence!!

Excellent

We had a wonderful stay at the hotel. The staff is so pleasant and the rooms were very comfortable. The location is great for getting around Florence and to the train station.The decorations were unique and the entire place was very clean. We would highly recommend this hotel!
Jennifer White
12-Feb-2018

Very good

Hot water from the shower was inconsistent. The rest was excellent.
Hotel guest
15-Dec-2017

Hotel response

Thank you so much for your review. Your comment and your feedback about our services is very important for us. We are also happy that you have appreciated the room and all the amneities inside... Thank you! We look forward to welcome you once again to our hotel!

Excellent

We had a lovely two night stay at Hotel Porta Faenza. We were welcomed warmly and given our rooms right away. The room was a good size and well maintained. The hotel staff was very helpful with anything we needed. Breakfast was a wonderful addition and very welcome. Great selection at the buffet daily. Location of the hotel is perfect for train station and exploring Florence. Highly recommended!
Hotel guest
28-Nov-2017

Hotel response

We’re so happy to see that you enjoyed your stay with us! We hope to have you back as our welcome guest.

Excellent

Great hotel at a very affordable price. Definitely surpassed my expectations and would recommend to anyone visiting Florence.
Hotel guest
18-Nov-2017

Excellent

Beautiful people and a beautiful hotel
Hotel guest
2-Nov-2017

Excellent

Everthing was just fine. Our room was large, clean, and lovely. The staff were all very helpful. The breakfast was good and the location was perfect.
Hotel guest
30-Oct-2017

Excellent

Location to both train station and main attractions were convenient . The staff was great and the room was clean and huge. Would definitely stay here again if I ever visit Florence again.
Hotel guest
23-Oct-2017

Very good

Lovely smiling welcome. Reception always helpful. Quiet yet near station and city. No complaints and would recommend.
ROBERT BAILIE
16-Oct-2017

Very good

Goede ligging , lekker ontbijt , zeeer goed bed , zeer behulpzaam , kom ik met plezier terug , grtz
Hotel guest
12-Sep-2017

Excellent

Absolutely perfect place to stay. Friendly, helpful staff, clean and safe environment. Great location.
DEBORAH McGuigan
2-Sep-2017

Very good

This is my second stay in 2 years at the hotel and I found it to be a pleasant experience. I asked to move to a different room (one I previously had) and was accommodated when it became available. Level of cleanliness is exceptional and the breakfast is more than adequate.
Angeline Nicholas
30-Aug-2017

Excellent

Hotel Porta Faenza is a lovely hotel. It is in a fantastic location, and the accommodations are great. The staff is very helpful, as well. We would highly recommend others to stay at the hotel when traveling to Florence.
Hotel guest
24-Aug-2017

Excellent

Lovely place to stay, very close to the station,shopping places and some of the sights ... very convenient location! Staff was very helpful, friendly, and pleasant...breakfast was very good as well! Overall stay was great!
Nuzma badat
13-Aug-2017

Excellent

Friendly, helpful staff, spotless room, charming, special hotel that I can't wait to stay in again. Breakfast was great, so many options, and the refreshments in the lobby were perfect to give you a little boost on your way out.
Hotel guest
9-Aug-2017

Pleasant

Stay was good thanks to air conditioning and decedent breakfast, the price was on the other hand too high for a three star hotel. Overall satisfied (not with a price though).
Hotel guest
4-Aug-2017

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