We Welcome You at the Hotel Porta Faenza

in the Heart of Florence

Customer reviews

These are the reviews of our guests about our hotel:

Excellent

Very comfortable and silent, no noise from the street il you room opens on the courtyard. Excellent breakfast The fact that breakfast is included in the price is very appreciated
Hotel guest
23-Sep-2021

Hotel response

Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!

Excellent

The room was just great, clean cosy and welcoming. Staff was perfect in all ways. The directions to the best parking was spot on. Location in Florence was great too. If we ever come to Florence again, we will stay at Porta Faenza for sure.
Søren Betak
21-Sep-2021

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!

Very good

Location of the hotel is excellent and convenient to most places. Neighborhood is relatively quiet but lots of good restaurants nearby. The room itself was unexpectedly large and spacious. Beds were plentiful and comfortable and the room was clean. The refrigerator did not seem to get cool. Reception was helpful and available. Breakfast was disappointing but somewhat expected given Covid restrictions, however, we stayed at a subsequent hotel that also did a buffet that had a much better quality of food and choice. Overall would recommend this hotel.
Hotel guest
18-Sep-2021

Hotel response

Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! Regarding the breakfast we are sorry that You found it poor, At this moment, the priorities of the PORTA FAENZA HOTEL are the health, safety and protection of guests and our staff. We constantly control the guidelines of the government, national health authorities and WHO, in order to offer the best service to safeguard everyone's safety. We have examined every aspect of our hospitality, in order to guarantee you a pleasant and safe stay. we have a buffet with milk, coffee, various types of juices, some types of cakees, different kind of fresh croissants, butter, jams, honey, chocolate, rusks,some kind of cookies, toasts, various types of cereals, yogurts, fruit salad, fresh fruit, canned fruit, eggs, tomatos and mozzarellas, sandwiches stuffed,various cuts of slices, cheese, fresh bread, one person is at disposal for cappuccino and caffe' espresso, and for replenish the buffet. We hope to welcome you again in the future. Best regards

Excellent

Each time we visit Florence, we stay at this hotel. It is very convenient to the train station and an easy walk to the historic areas. The staff are most helpful and friendly. The rooms are spacious and so clean. Bathroom is large and well stocked. The breakfast is more than adequate. Food is fresh and good. I highly recommend Hotel Porta Faenza.
Judith Jones
14-Sep-2021

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!

Excellent

Great location, very nice and clean room
Hotel guest
27-Aug-2021

Hotel response

We will be very happy to see you again at Hotel porta Faenza! A warm greetings and thanks from our staff

Very good

Very nice place to stay when your visiting Florence.
Hotel guest
27-Jul-2021

Hotel response

We’re so happy to see that you enjoyed your stay with us! We hope to have you back as our welcome guest.

Excellent

Good location in the heart of Florence, very friendly staff. We will be back soon!!
Hotel guest
26-Jul-2021

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!

Very good

Tolle zentrale Lage, liebevoll eingerichtetes Hotel. Es gibt in der Nähe ein assoziiertes Parkhaus, allerdings werden aus Platzgründen die Autos in ein entfernter gelegenes großes Parkhaus gebracht, so dass sie während des Aufenthaltes nicht zugänglich sind, d.h. alles was man braucht, muss man mit ins Hotelzimmer nehmen und kann nichts im Auto lassen.
Hotel guest
15-Oct-2020

Hotel response

Dear Iris, Thank you very much for your kind feedback, It is a pleasure for us to learn that you enjoyed your stay with us!! Regardin the garage,just inform the guys, taht you need the car there and they don't move it!! Very easy!!! We look forward to welcome you once again to our hotel! Best Regards

Very good

Our stay at the hotel was very pleasant. The room was very clean and with plenty of comforts that is able to keep aside the not very good state of the furniture that should be changed, although everything was perfect so we were very happy to have chosen this hotel for our stay in Florence. Excellent value for money also and in the city centre and practically at 5 minutes walk from the train station.
Hotel guest
17-Sep-2020

Hotel response

Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!

Excellent

tout était très bien, je reviendrai avec plaisir!
Hotel guest
31-Aug-2020

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!

Excellent

Hotel Porta Faenza is located very comfortably close to the main railway station, tram routes and all the major sights. Still, Via Faenza is a narrow street with very little motor traffic and no noisy tourist crowds. My room ("economy") faced the inner yard so it was nice and quiet in the room. The room itself was nice, clean and quite well-equipped, though a bit worn. I especially enjoyed the large fluffy bath towels! At the reservation phase, it was also possible to pre-book some extras, for example a bottle of wine, to be waiting in the room upon arrival, which was nice. The staff was very friendly and spoke good English. I especially enjoyed the abundant and delicious breakfast, which catered for multiple needs and made sure that the hotel guests had enough energy to stroll around the city. As an extra bonus, there were complimentary snacks available in the afternoon in the lobby. A little sandwich and a glass of juice were a true life saver when returning "home" after a busy day of sightseeing and shopping. I can sincerely recommend Hotel Porta Faenza to travellers who are looking for a centrally located cosy and quiet place to return to after an active day.
Hotel guest
7-Feb-2020

Hotel response

Thank you so much for your review. Your comment and your feedback about our services is very important for us. We are also happy that you have appreciated the room and all the amneities inside... Thank you! We look forward to welcome you once again to our hotel!

Excellent

The hotel is in an extremely convenient location, especially for train travelers like myself. This became especially apparent to me when I had to return to the hotel to retrieve my wallet that I had forgotten in the room safe when I had checked out 3 days earlier. The hotel staff was extremely helpful in securing and safeguarding my wallet for the few days before I could return to retrieve it. As for accommodations, the room was quiet, even with a window opening to the street, and clean. Breakfast (which was an extra expense) was good, although not the best coffee in Italy.
Robert Tootle
10-Dec-2019

Hotel response

Dear Customer, thank you very much from me and all the staff for your wonderful review. It's always nice to see that we were able to provide a living to the expectations of a customer. We expect you back at our hotel! Kind Regards

Excellent

The staff are lovely, rooms comfortable, great location, and the bread is delicious
Hotel guest
8-Dec-2019

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!! Kind Regards

Excellent

The advantage of this hotel is near not only S. M. N. station bat also many famous museums. In addition to above, rooms are very clean, quiet and well-equipped. We could sleep very well. Hotel stuffs are kind and excellent for us reserving restaurants. Breakfast with fruits was nice taste. I will use this hotel again. P.S. You should walk very carefully between from the station to hotel. My wife was pick-pocketed there.
Hotel guest
6-Dec-2019

Hotel response

Nice to see you had good time at Porta Faenza and in Florence too and your words of appreciation are very welcome :-) kind regards!!

Very good

October, 2019 Тhe hotel is located on a quiet street in the center of Florence, very close to all the main places of interest and very close to the train station. Тhe hotel is located in an old house, however, all rooms are completely remodeled and have all the necessary amenities, including very good beds and beautiful bathrooms. All rooms are equipped with air conditioning, which is absolutely necessary in hot weather. There are many restaurants near the hotel, which was also very convenient for us. Тhis 3 star hotel will appeal to anyone who wants to have a comfortable hotel at a reasonable price.
Hotel guest
8-Nov-2019

Hotel response

Thank you very much for your kind feedback, It is a pleasure for us to learn that you enjoyed your stay with us!!

Excellent

This was my third stay (and my daughter's fourth) at Hotel Porta Faenza. The hotel is well situated for the center of Florence. The rooms are secure and clean. The hotel staff are helpful, pleasant and efficient. Recommemded.
James Ito
28-Sep-2019

Hotel response

A special thank you is sent by the staff

Excellent

The hotel was charming with its Florentine décor. The room was very spacious. The location was excellent, close to the train station and key sights as well as being on the delightful Via Faenza. Breakfast was amazing and the staff was friendly and helpful. We would highly recommend Hotel Porta Faenza.
Hotel guest
16-Sep-2019

Hotel response

Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!

Very good

We enjoyed our stay at this hotel immensely. Its location is extremely convenient for the main sights of interest and also the blue line and red line open top bus tours. We liked the large room (105) that we were allocated and the olde worlde atmosphere in the hotel. It was also convenient for the many trattoria pizzeria places to eat. We look forward to staying with you again to more of Florence
Hotel guest
11-Sep-2019

Hotel response

Thank you very much for your kind feedback, It is a pleasure for us to learn that you enjoyed your stay with us!!

Excellent

We stayed as a couple for a couple of days and were happy with our stay in Florence. It's a short walk from the railway station and other points of interest. We didn't have to use any transportation within Florence. There are plenty of pizza and pasta options which are reasonable close by and being vegetarians we didn't face any issues. The decor though a bit outdated is charming and there's a kettle in the room for hot tea/coffee which was great. The breakfast buffet was okay with the only issue being with the bread toaster stopping to operate every few minutes( they had a note on it saying it stops when it overheats). Please also note that if you are paying the city tax in cash , carry exact change as they do not keep change with them. Overall we had a good time and were happy with this hotel.
Hotel guest
25-Aug-2019

Hotel response

We’re so happy to see that you enjoyed your stay with us! We hope to have you back as our welcome guest.

Excellent

We loved our stay at Porta Faenza. The location was superb - close to the train station and easy walking distance to the major sites of Firenze. When we arrived, tired, hot and sweaty, it was so lovely to be welcomed with the hospitality of a pleasant smile at the desk, a glass of juice and a wee snack. Our room was fantastic and breakfast was delicious. Thanks so much for the wonderful stay - for sure I will be returning and recommending to my friends.
Hotel guest
7-Aug-2019

Hotel response

Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!



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