We Welcome You at the Hotel Porta Faenza

in the Heart of Florence

Customer reviews

These are the reviews of our guests about our hotel:

Very good

Lovely smiling welcome. Reception always helpful. Quiet yet near station and city. No complaints and would recommend.
ROBERT BAILIE
16-Oct-2017

Very good

Goede ligging , lekker ontbijt , zeeer goed bed , zeer behulpzaam , kom ik met plezier terug , grtz
Hotel guest
12-Sep-2017

Excellent

Absolutely perfect place to stay. Friendly, helpful staff, clean and safe environment. Great location.
DEBORAH McGuigan
2-Sep-2017

Very good

This is my second stay in 2 years at the hotel and I found it to be a pleasant experience. I asked to move to a different room (one I previously had) and was accommodated when it became available. Level of cleanliness is exceptional and the breakfast is more than adequate.
Angeline Nicholas
30-Aug-2017

Excellent

Hotel Porta Faenza is a lovely hotel. It is in a fantastic location, and the accommodations are great. The staff is very helpful, as well. We would highly recommend others to stay at the hotel when traveling to Florence.
Hotel guest
24-Aug-2017

Excellent

Lovely place to stay, very close to the station,shopping places and some of the sights ... very convenient location! Staff was very helpful, friendly, and pleasant...breakfast was very good as well! Overall stay was great!
Nuzma badat
13-Aug-2017

Excellent

Friendly, helpful staff, spotless room, charming, special hotel that I can't wait to stay in again. Breakfast was great, so many options, and the refreshments in the lobby were perfect to give you a little boost on your way out.
Hotel guest
9-Aug-2017

Pleasant

Stay was good thanks to air conditioning and decedent breakfast, the price was on the other hand too high for a three star hotel. Overall satisfied (not with a price though).
Hotel guest
4-Aug-2017

Excellent

Lovely hotel in a perfect location for walking through Florence. Staff were helpful and breakfast good. Will stay again!
Hotel guest
26-Jul-2017

Excellent

We were very pleasantly surprised by the quality of the hotel and our room. Staff were very welcoming and helpful. The hotel is located well, close to the markets, the train station and within easy access of all buses and walking distance to all main sites, for example. We had a quad room for four adults and the room was nice and spacious and comfortable. The (painted and decorated) high ceilings were a nice element and the overall decor and comfort was lovely. After extended travelling before our arrival at Hotel Porta Faenza we frankly had lower expectations for our stay (some places were not good at all). But we were wrong to think that and for an affordable hotel it is hard to beat this great place. Thank you for making our stay so pleasant. We would definitely stay here again.
Grant Dickins
19-Jul-2017

Very good

We had a wonderful stay at the hotel. Staff were very helpful. The €20 voucher was a nice touch. Breakfast was lovely. Air conditioning and the room were excellent. The only negative point was that the bed was a bit uncomfortable. Would really recommend.
Hotel guest
18-Jul-2017

Excellent

Lovely place. Clean, nicely-appointed room. Helpful staff. Centrally located - within easy walking distance of the train station, the market, and great restaurants. Highly recommend!
Hotel guest
27-Jun-2017

Excellent

great room atmosphere and general staff service and their politeness sure made our stay very comfortable
Kamal Nanavaty
7-Jun-2017

Very good

- Me and my wife stayed here for 3 nights. - excellent location with walking distance to train/bus station, cafes, restaurants, shopping and most of the sight seeing locations. - people at the hotel Beatrice, Francesca and Paolo were very hospitable & helpful. Breakfast had enough items to start your day well. - we had a small Economy room which was clean & comfortable for our 3 night stay at the hotel. - We would stay here again anytime we are in Florence again.
JEHANGIR SETHNA
6-Jun-2017

Excellent

This is the second time we have stayed at the Porta Faenza and found it to be as fine a choice as before. Location near the train station and auto rental area was a big plus. We found the staff considerate and attentive, breakfast varied and ample and the room and public areas in very nice condition with no problems at all. Access to all the must see places was close and restaurants and places to get a snack were steps away.
Hotel guest
15-May-2017

Excellent

lovely large clean rooms, kettle and mugs supplied which was a big plus, breakfast was typical continental. Staff were welcoming and helpful. Very handy location, close to the railway station. I would highly recommend your hotel
Lynnette Stafford
14-May-2017

Excellent

Good customer service. Nice clean room. Breakfast enjoyable. Just one issue - there was a kettle and coffee in the room but no milk, so we had to ask for some
Stuart Mason
14-May-2017

Excellent

The hotel is in an excellent location near the station and major sites. Extremely satisfied from the moment I arrived. The staff were friendly, welcoming and helpful. I had an economy room which was exactly as the photograph on site, immaculately clean, fresh linen, fluffy towels and bathroom accessories, and, unusual for a continental hotel, a kettle and welcome tray. The room was wonderfully quiet, very charming, and the staff couldn't do enough for you. I can't comment on the breakfast as unfortunately I was unwell the second day, however the staff were very accommodating and helpful. I will most certainly stay here again when I return to Florence.
Sandra Hullett
17-Feb-2017

Excellent

What a wonderful hotel! Beautiful, clean, quiet, and comfortable room. Easy walking to train station and also all of the sites.
Hotel guest
15-Feb-2017

Excellent

What a lovely hotel!!! With 5 of us travelling I thought our room would be cramped but it was lovely and spacious. We would definitely stay here again and recommend others to do so.
Carla Moriarty
18-Jan-2017

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