We Welcome You at the Hotel Porta Faenza

in the Heart of Florence

Customer reviews

These are the reviews of our guests about our hotel:

Excellent

great room atmosphere and general staff service and their politeness sure made our stay very comfortable
Kamal Nanavaty
7-Jun-2017

Very good

- Me and my wife stayed here for 3 nights. - excellent location with walking distance to train/bus station, cafes, restaurants, shopping and most of the sight seeing locations. - people at the hotel Beatrice, Francesca and Paolo were very hospitable & helpful. Breakfast had enough items to start your day well. - we had a small Economy room which was clean & comfortable for our 3 night stay at the hotel. - We would stay here again anytime we are in Florence again.
JEHANGIR SETHNA
6-Jun-2017

Excellent

This is the second time we have stayed at the Porta Faenza and found it to be as fine a choice as before. Location near the train station and auto rental area was a big plus. We found the staff considerate and attentive, breakfast varied and ample and the room and public areas in very nice condition with no problems at all. Access to all the must see places was close and restaurants and places to get a snack were steps away.
Hotel guest
15-May-2017

Excellent

lovely large clean rooms, kettle and mugs supplied which was a big plus, breakfast was typical continental. Staff were welcoming and helpful. Very handy location, close to the railway station. I would highly recommend your hotel
Lynnette Stafford
14-May-2017

Excellent

The hotel is in an excellent location near the station and major sites. Extremely satisfied from the moment I arrived. The staff were friendly, welcoming and helpful. I had an economy room which was exactly as the photograph on site, immaculately clean, fresh linen, fluffy towels and bathroom accessories, and, unusual for a continental hotel, a kettle and welcome tray. The room was wonderfully quiet, very charming, and the staff couldn't do enough for you. I can't comment on the breakfast as unfortunately I was unwell the second day, however the staff were very accommodating and helpful. I will most certainly stay here again when I return to Florence.
Sandra Hullett
17-Feb-2017

Excellent

What a wonderful hotel! Beautiful, clean, quiet, and comfortable room. Easy walking to train station and also all of the sites.
Hotel guest
15-Feb-2017

Excellent

What a lovely hotel!!! With 5 of us travelling I thought our room would be cramped but it was lovely and spacious. We would definitely stay here again and recommend others to do so.
Carla Moriarty
18-Jan-2017

Very good

Great breakfast; access to wi-fi; clean room; polite staff; the room was spacious; the towels are large; very close to train station and busses; close to most attractions and walks away from main visit points.
Hotel guest
5-Dec-2016

Very good

Porta Faenza hotel was an excellent option. It is located on Via Faenza street near train station and most restaurants, tratorias and turistic things. Via Faenza street is kind of a pedestrian street. Everything there is within walking distance. There are grocery stores, restaurants, etc. It is a few blocks from the train station that was very useful for us and you don't need to take taxi or bus, you just walk with your luggage. The streets seems to be safe. At night everything is quiet and calm, it looks like there are only restaurants and not bars. The only thing to improve in this hotel is internet/wifi access. At night was blocked. I don't know what happened that at night there was not wifi sign. Hotel is good located, room was clean and really nice and cozy, well decorated according to Florence art!, staff was really nice and kind.
Hotel guest
11-Nov-2016

Very good

I loved staying at Porta Faenza Hotel. It's a very charming place, clean, cosy, lovely and very well located (5mn walking from the train station). The staff is really nice and helpful. I also enjoyed the very good and well served breakfast. The only thing that bothered me a little was sometimes the bad Internet connection. But I totally recommend it!!!
Hotel guest
7-Nov-2016

Excellent

We had an economy room which was small, but clean and had a nice bathroom. The bath towels were large, thick and soft, a pleasure to use. The bed was comfortable but didn't like the pillows. Good high speed internet! Wonderful, helpful staff who guided us through making best use of our one day in Florence. Breakfast was almost as good a the cruise ship we just left. Excellent, all around.
Linda Tait
30-Oct-2016

Very good

Very friendly and helpful staff, excellent value for money especially the breakfast. Very central and convenient for the train.
sandra williams
19-Oct-2016

Excellent

Good location, good room, good restaurant nearby, reasonable price
Nicholas DiMichael
16-Oct-2016

Excellent

Very helpful staff! Nice breakfast and room was clean and perfect for our stay! We would stay here again for our next trip to Florence!!!! Lisa
Lisa Phillips
7-Oct-2016

Very good

Thank you for a lovely stay in a beautiful hotel. So convenient for getting around on foot. Hopefully I'll return.
Hotel guest
2-Oct-2016

Very good

Excellent location with good proximity to restaurants, sights and the train station. Rooms were very clean with comfortable beds and good amount of storage. The bathroom was spacious and linens were of a nice quality. In room safe was a nice size and easy to operate. Only downside was the breakfast. The room was nice, yet the service, food choice and taste could be improved upon.
Hotel guest
19-Sep-2016

Very good

Room was great, front desk was very helpful. Breakfast was good, although some items could have been more plentiful - eg, fresh fruit. Thank you!
Hotel guest
27-Aug-2016

Very good

Our room was very nice - very, very spacious and wonderful decor. The breakfast was just ok. The staff was not as warm as other italian hotels. They were often in the office and we felt we were interrupting them when we needed something.
sandra oliver
19-Aug-2016

Excellent

We have been extremely satisfied with our stay at Hotel Porta Faenza. All staff have been very friendly and helpful. From the moment we arrived we felt 'at home'. The rooms are comfortable and well appointed. The hotel is ideally located, close to Florence Central Station and within walking distance of many of the city's attractions. We loved it!
Colin Laundry
10-Aug-2016

Excellent

This hotel was perfect. Very quiet, great location (10 minute walk to Duomo) and also had a very nice breakfast! I would come back here in a heartbeat!!!
Bridget Castle
5-Aug-2016

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