These are the reviews of our guests about our hotel:
The hotel is in an excellent location near the station and major sites. Extremely satisfied from the moment I arrived. The staff were friendly, welcoming and helpful. I had an economy room which was exactly as the photograph on site, immaculately clean, fresh linen, fluffy towels and bathroom accessories, and, unusual for a continental hotel, a kettle and welcome tray. The room was wonderfully quiet, very charming, and the staff couldn't do enough for you. I can't comment on the breakfast as unfortunately I was unwell the second day, however the staff were very accommodating and helpful. I will most certainly stay here again when I return to Florence.
What a wonderful hotel! Beautiful, clean, quiet, and comfortable room. Easy walking to train station and also all of the sites.
What a lovely hotel!!! With 5 of us travelling I thought our room would be cramped but it was lovely and spacious. We would definitely stay here again and recommend others to do so.
Great breakfast; access to wi-fi; clean room; polite staff; the room was spacious; the towels are large; very close to train station and busses; close to most attractions and walks away from main visit points.
Porta Faenza hotel was an excellent option. It is located on Via Faenza street near train station and most restaurants, tratorias and turistic things. Via Faenza street is kind of a pedestrian street. Everything there is within walking distance. There are grocery stores, restaurants, etc. It is a few blocks from the train station that was very useful for us and you don't need to take taxi or bus, you just walk with your luggage. The streets seems to be safe. At night everything is quiet and calm, it looks like there are only restaurants and not bars. The only thing to improve in this hotel is internet/wifi access. At night was blocked. I don't know what happened that at night there was not wifi sign. Hotel is good located, room was clean and really nice and cozy, well decorated according to Florence art!, staff was really nice and kind.
I loved staying at Porta Faenza Hotel. It's a very charming place, clean, cosy, lovely and very well located (5mn walking from the train station). The staff is really nice and helpful. I also enjoyed the very good and well served breakfast. The only thing that bothered me a little was sometimes the bad Internet connection. But I totally recommend it!!!
We had an economy room which was small, but clean and had a nice bathroom. The bath towels were large, thick and soft, a pleasure to use. The bed was comfortable but didn't like the pillows. Good high speed internet! Wonderful, helpful staff who guided us through making best use of our one day in Florence. Breakfast was almost as good a the cruise ship we just left. Excellent, all around.
Very friendly and helpful staff, excellent value for money especially the breakfast. Very central and convenient for the train.
Good location, good room, good restaurant nearby, reasonable price
Very helpful staff! Nice breakfast and room was clean and perfect for our stay! We would stay here again for our next trip to Florence!!!! Lisa